CEI Exam Preparation Questions

1. As an instructor you discover that key learning objectives are not addressing student’s needs in your learning material. Choose below the appropriate action that the instructor should take:

A. Make content changes to meet student’s needs.
B. Refer this matter to the courseware/instructional designers.
C. Inform your manager to take action. 
2. Louie, an Instructor for the ENSA program identified that one of the survey statistics mentioned in the instructor slides is not up to date as the survey body had released the updated version of the survey two days prior to the commencement of the ENSA class, what should Louie do to ensure that students are updated with the latest information?

A. Skip the survey slide and ask the students to ignore it.
B. Ignore the latest information and do not discuss it with the students unless someone m the classroom points out the new survey.
C. Blame the course material for not having the latest information and criticize the entire

D. Discuss the old survey results with the students and provide them with the latest statistics to analyze the change m survey data.

3. What is the exam code for E-Commerce Architect exam?

A. 212-31
B. 212-32
C. 212-33
D. 312-32
E. 212-34

4. One thing an Instructor should never do in class is:

A. Use analogies
B. Use Jargon
C. Use stories from the field
D. Use video recorder

5. An Instructor knows a humorous story that will highlight a point they are trying to convey to the class. The story is of questionable taste for the audience. How should the instructor proceed?

A. The instructor should tell the story as it will highlight a concept
B. The instructor should ask the students that might be offended to leave the room
C. The Instructor should not tell the story
D. The Instructor should ask permission from attendees to tell the story

6. Jules, an instructor with XSecurity Training Corp was assigned to deliver the ENSA course for a batch of working professionals from a reputed technology firm. In mid of the classroom session one of the students asks Jules a highly technical question. Jules was not sure of the answer to the question, what should Jules do to overcome this situation?
A. Give a quick generic answer and move immediately into the next section
B. Pretend to know the answer, but defer the question until the end of the course
C. The instructor should explain that the question is beyond the scope of the course
D. Appreciate the student for raising the question and admit that he is not sure of the answer but ensure that the doubt would be resolved the next day of the class

7. As an instructor it is very important that you demonstrate excellent personal sell-esteem. Select two ways of demonstrating this in class: (Select two)

A.Purchase the students pizza on the first day of class.
B. Allow for positive differences of opinion within the classroom.
C. Ask overhead questions.
D. Invite and be open to having students share experiences that may be different from the

E. Ask directed questions. 
8. What is the PRIMARY reason for using a variety of media in a presentation?

A. To confirm effectiveness of course design
B. To enhance instructor credibility
C. To demonstrate subject matter expertise
D. To receive favorable evaluations from the student
E. To maintain learner attention and interest

9. To achieve the Certified Ethical Hacker Certification, you must pass the following exams:
Ethical Hacking and Counter measures What is the exam code for the above title?

A. EC0-212
B. 312-34
C. 212-45
D. 312-89
E. 312-50 
10. The main reason an Instructor uses questions, restates information, and uses media is to amplify the following:

A. To clarify and make sure leaning objectives are met
B. To meet the learning needs of the students.
C. To make sure students can use new skills in the field.

11. Which one of the following is a CORRECT statement about using viewgraphs, slides, overheads, or transparencies?

A. Presenters should keep their eyes on their slides to make certain they do not forget any points.
B. Viewgraphs, overheads, or transparencies should be read.
C. Viewgraphs, slides, overheads, or transparencies should be simple and should use bullet
statements whenever possible.

D. There should be a minimum of eight points on viewgraphs, overheads, or transparencies.
E. There is NO need to cover every point on viewgraphs, overheads, or transparencies.

12. Joe is a student who often asks questions that are NOT directly related to the topic. It is beginning to annoy you and the other students, what is the proper way to handle the above situation?

A. Criticize Joe in front of the class.
B. Answer Joe’s question immediately after he asks it.
C. Offer to discuss Joe’s questions with him after class.
D. Privately criticize Joe for asking unrelated questions.
E. Ignore Joe’s questions.

13. Outing the first lecture of the course. Steve responds to each of your questions and comments on all points. It causes you to lose your train of thought. Misbehavior also appears to bother the other students, but Steve is NOT aware of this. How should you handle the above situation?

A. Privately ask Steve if he is aware how other students are responding to his behavior. Suggest modifications to his behavior.
B. Publicly ask Steve if he is aware how other students are responding to his behavior and how distracts your train of thought.
C. Do NOT intervene. Steve paid for the course and has the right to behave any way he pleases.
D. Publicly tell Steve how other students are responding to his behavior and how it distracts your train of thought.
E. Fill out a counseling form on Steve and advise him of the consequences of continuing his

14. Which of the following can be done to help minimize distractions?

A. Ensure learners know the rules for dress and conduct.
B. Ensure exterior noises or interruptions are controlled as well as possible.
C. Ensure learners know the schedule for breaks and meals.
D. All of the above.

15. Mrs. Helen is lecturing on highly complex subject matter. A student asks her a question. Mrs. Helen does NOT know the answer. In the above scenario, how should Mrs. Helen respond to the question?

A. Admit she does NOT know the answer in a professional manner.
B. Not admit she does NOT know the answer and make an educated guess at the answer.
C. Ignore the question and immediately continue the lecture.
D. Tell the student the question does NOT relate to the objective of the lecture.
E. Admit she does NOT know the answer and immediately continue the lecture.

16. Before a class is started, it is instructor’s role is to do all of the following before the class

A. The adequacy of the facility is confirmed.
B. Room status report is written and given to courseware designer.
C. Make sure learner supplies and courseware are ready and neat.
D. Equipment is checked to make sure it is operable.

17. The following three elements make up Professional Credibility:

A. Content Credibility Personal Credibility
B. Social Credibility
C. Technical Credibility
D. Field Experience Credibility
18. Sheryl often uses incorrect grammar in her questions and answers.
Referring to the above scenario, how do you tactfully indicate the correct grammar usage?

A. Restate her question or answer in correct grammar.
B. Only answer questions and acknowledge her answers
C. Interrupt her questions or answers so it does NOT aggravate other students.
D. Privately criticize her grammar on the next break.
E. Privately criticize her grammar on the next break and tell her if it does NOT improve, you will be critical of her grammar in front of the class.

19. You are delivering a lecture to a new group of learners. At different points in the lecture students have problems understanding the new concepts. Select two techniques below that you can use to help them overcome their confusion:

A. Give additional examples about the concept.
B. Make minor re-sequencing of activities to meet learner’s needsC. Restate the information you just gave about the concept.

20. Martin is conducting a First Look session of ENSA program for nearly 60 attendees over the Internet. Which of the following instructional methods will be most effective for a large audience?

A. Webinar
B. Group discussion
C. Giving the students independent assignments
D. Case study

21. Mr. Bell has a large amount of Information to present In a short period of time. Referring to the above scenario, what presentation method can Mr. Bell use to accomplish this?

A. Group discussion approach
B. Buzz Groups
C. Teacher-centered approach
D. Student-teacher interaction
E. Role playing
22. You are an instructor and show up to class as usually in a coat and be. You are in Hawaii teaching at the bank of Hawaii at their site. All of your students are wearing Hawaii shirts. It is most likely that your dress may create an issue with which type of credibility:

A. Content
B. Social Racial
C. Racial
D. Personal

23. Mr. Jenkins is presenting a lecture that requires no direct feedback from the students until the presentation has finished. Referring to the above scenario, what can Mr. Jenkins do during the lecture to determine if the students understand his presentation?

A. Observe the class during the presentation for nonverbal clues.
B. Use good visual aids and nonverbal gestures in the presentation.
C. Immediately establish his credibility so that the students learn out of respect for him.
D. Use analogies and anecdotes to guarantee student understanding.
E. He should do nothing, a test at the end of the presentation will determine student

24. An instructor’s role is to do all of the following except:

A. Make adjustments to meet student’s needs.
B. Make changes to meet instructor’s preferences.
C. Make sure learning materials are current

25. Which e-Business certifications does EC-Council offer? (Select three)

A. Certified Computer Operator
B. Certified E++Technical Consultant
C. Certified e-Business Consultant
D. Certified e-Business Associate
E. Certified Project Manager
F. Certified e-Business Professional

26. Which of the following are TRUE concerning instructor credibility? (Select two)

A. Adult learners automatically grant credibility to individuals in position of authority or

B. Adult learners may not perceive value in learning without instructor credibility.
C. Instructor credibility is only important at the beginning of a course.
D. Instructor credibility can be gamed or lost through words or actions.

27. While leading a group discussion, one student makes an inappropriate comment about the other sex. An hour later, the same student makes a second inappropriate comment. What is the best action to take?

A. Talk to the student’s employer and get him removed from the class.
B. Walt for the next break and then take the student aside quietly and discuss the issue.
C. Ask the student to leave.
D. Immediately respond to the student and ask him to review the acceptable norms of behavior.

28. Company eBay helps individuals sell products to other individuals and takes a small commission on each sale. What EC classification do they fit?

A. P2P
B. B2B
C. B2C
D. C2C

29. It is the third day of the 5 days CEH program and John is taking a session on Session Hijacking. John resumes the session after lunch break and finds that one of the students “s missing. What is the ideal action that John should take under such circumstances?

A. Enquire about the problem from other students and wait
B. Resume the session
C. Wart until the student arrives
D. Criticize the student about his/her behavior

30. Content Credibility is best accomplished by which of the following?

A. Feedback regarding the instructor performance is invited and positively accepted.
B. Learner’s questions are answered thoroughly, confidently, and accurately.
C. Modeling group norms of behavior.
D. Respect a given equally to all learners.

31. Which one of the following statements is TRUE about kinesthetic learners?

A. They benefit most from reading the information.
B. They benefit from having information diagrammed.
C. They react well to scenarios and stories.
D. They are hands-on learners.
E. They prefer lectures versus hands-on experience.

32. Which one of the following statements is TRUE about auditory learners?

A. They react well to scenarios and stores.
B. They tend to lose interest if there is little or no external stimulation.
C. They use color highlighters and take notes by drawing pictures.
D. They benefit from having outlines, agendas, and handouts for reading and taking notes.
E. They are hands-on learners.

33. While preparing for an upcoming Knowledge Management course, the instructor teams from the student’s manager that all of the students already possesses sufficient skills and experience in a few of the sections of the course. What action should the instructor take when planning the course delivery?

A. Accelerate the course schedule.
B. The Instructor should validate the existing skill level of the students during each section
identified, while planning additional exercises to challenge the students.

C. The instructor should omit the sections that the student’s manager feels that the students already possess sufficient skills in.
D. The Instructor should make alterations to the planned course to include additional topics that may interest students.

34. Ethel asks a question that is completely irrelevant to the topic being discussed. Your course schedule does HOT allow time to discuss the topic of her question. What should you do in the above situation?

A. Acknowledge the importance of her question. Offer to discuss it with her on break or after class.
B. Have Ethel research the answer to her question.
C. Politely tell her to stick to the subject matter. Explain that you do NOT have time for her

D. Ignore the question because It does NOT relate to a course objective.
E. Answer the question in class because you know it will improve Ethel’s self-esteem.

35. Which of the following is NOT an assumption made when analyzing course materials and learner information?

A. All important learner characteristics are available to the instructor in advance.
B. Different learners learn at different rates.
C. Different learners learn in different ways.
D. Learners come to a training situation knowing different things.

36. During the early part of the second day of a five-day course you are teaching, you suddenly hear the loud noises of a city construction crew tearing up pavement outside your classroom. You notice that students are becoming distracted by the noise.
What should you do m the above situation?

A. Continue the class, using a louder voice while instructing.
B. At the next break, attempt to locate another suitable classroom.
C. Give students an assignment that does not require any instructor-student interaction.
D. Cancel class for the rest of the day and give the students a reading assignment.
E. Tell the class to ignore the noise and pay attention.

37. Mrs. Roper is instructing an adult computer class. She overhears Johnny tell a joke that is offensive to an ethnic group. This is NOT the first instance of Johnny displaying this behavior. She is concerned about the effect this will have on the learning environment.

A. Speak to Johnny in private about the consequences of continuing his behavior.
B. Ask other members of the class if they found the Joke to be offensive to determine if further action is necessary.
C. -DELETEDD. Talk to facility management and get the student removed from the class.
E. Criticize Johnny’s behavior in front of the entire class, encouraging class members to contribute their feelings.

38. Mrs. Swella is instructing her students to be help desk technicians. She wants them to understand the frustration they may experience once on the job.
Which one of the Mowing presentation techniques is correct to use m the above situation?

A. Role play in which the student plays the help desk technician
B. Role play in which the instructor plays the help desk technician
C. A lecture presented on the basic principles of customer relations
D. Reading assignments on the subject of customer relations

39. You are introducing a lesson to a group of students. After presenting the objectives of the lesson, you tell a three minute story. You look around the classroom and the students seem perplexed and confused.
Which one of the following is the main reason for the students’ reaction in the above scenario?

A. You should have used an analogy.
B. The story included some startling or shocking statements.
C. The story was too long.
D. The story did NOT relate to the objectives you presented.
E. The story was NOT funny.

40. You are teaching a class and find yourself n an embarrassing moment. You have used a word that has a double meaning and the students are laughing and a few of the real left-brainers are personally offended. You did not intend the reference that the class has accepted into your vocabulary.

A. Contact your training manager and ask him/her to write a memo to the students as an apology.
B. Move forward and ignore the issue.
C. Make a clarification that you did not intend the inappropriate reference to the word used and
give an apology and move on swiftly.

D. Laugh and look at the students in their eyes for approval.

41. You are teaching a class in which two students are talking with each other and disrupting the learning environment. Select three methods below that you might use to give the students a message to stop the disruptive talking: (Select three)

A. Maintain the self esteem of the talking students while correcting them.
B. Use facial gestures and eye contact to communicate with the students.
C. Move yourself near the talking students.
D. Directly address the students and ask them to shut up.

42. An instructor is teaching an e Business class in Seattle Washington during a category 7.5 earthquake. The instructor is standing and feels the earth shacking and opening up under him/her. The instructor jumps to the ground and find protection under a table. The projector shakes off the ceiling and nearly hits a student named Fuck. The goal of the instructor over everything else is to maintain safe learning environment. Address where the action taken by the instructor of jumping under the table will meet that stated goal.

A. Likely, as the instructor is alive and can now resolve student safety issues.
B. Likely, as the instructor realized that such natural disasters are exception to his duty.
C. Because instructor’s safety comes before the students
D. Unlikely, as the instructor met his/her needs and not the safety needs of the students.

43. You are an instructor and finish your class. During this class you had problems with the projector functioning properly. Before you leave work you should do the following:

A. Use material the next day that does not require a projector.
B. Communicate with appropriate faculties person regarding the problem with the projector.
C. Request a new classroom.

44. Which of the following ate defined as Instructor Competencies according to Ibstpi standards?

A. Demonstrate effective question and skills and techniques
B. Demonstrate effective communication skills
C. Establish and maintain instructor credibility
D. Analyze course material and learner information

45. Which one of the following is NOT a characteristic of a good question?

A. Short enough for students to remember
B. Stated so that it suggests an answer
C. Stated in a language familiar to the student
D. Constructed to stress the key points of a lesson
E. Stated to require a simple yes or no answer

46. During the ENSA program, you notice that one of the students in the class does not have the prerequisites for the course. Which of these actions is an appropriate method for you to do?

A. Modify the pace of the course so that the student can accommodate and learn the course
objectives effectively.

B. Ignore such students and continue the class.
C. Ask the student to cancel his admission and leave the classroom immediately.
D. Tell the student that you can assist the student, but without the basic knowledge requested for the course it would be difficult for him/her to successfully complete the program.

47. Select below three ways an Instructor can create an appropriate level of learner comfort. (Select three)

A. Students that make errors ate given positive feedback.
B. Students who participate less receive mote questions and feedback.
C. Student’s personal risk is minimized.
D. Students, who participate more, receive more questions and feedback.
E. Student’s are given games to supporting learning objectives.

48. Mf. Moore is poor at articulating his thoughts and opinions. Sometimes his responses to your questions do NOT make total sense or they are not well organized, how should you deal with the student’s responses in the above situation?

A. Accept his answers as they are because he is participating in class.
B. Stop asking him questions that require a detailed answer.
C. Ask him only open-end questions.
D. Try to get a clearer picture of what he said and rephrase his answer.
E. Direct another student to rephrase Mr. Moore’s answer.

49. The most important reason an instructor must establish and maintain credibility is:

A. Students are less likely to make personal attacks on the instructor.
B. Students rail not be open to learning course objectives if they do not fully accept the instructor

C. Students need a role model.

50. Mrs. Keen’s accounting students are having difficulty with accounts payable concepts. She develops a package of material that contains contracts, receiving reports, and invoices. She tells her students to make the proper accounting entries using the documents. She is available to provide guidance on how to use the materials. What type of simulation is illustrated in the above case?

A. Gaming
B. Group Work
C. Equipment
D. Case study
E. Brainstorming


  1. Explore the demand and recognition of Salesforce B2C-Commerce-Architect certification in Russia's competitive job market.


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